Service and Emotional Assistance Animals

Tuesday, October 27, 2020
2:30 PM - 4:00 PM Eastern Time Zone


This session will provide an overview of the rights of individuals with disabilities who use service animals. The session will cover the ADA definition of a service animal and regulations regarding service animals, including documentation, restrictions, and removals. This session will also clarify the difference between service animals and emotional support animals and examine the different laws that cover them. "What Would You Do?" scenarios will be discussed. The session is targeted toward Title II and III entities that serve the general public.

Continuing Education Recognition Available

Certificate Credit hours
Certificate of Attendance 1.5


Julie Brinkhoff, Director/PI, Great Plains ADA Center

Questions for presenters:

1 How do you make an employer comply with having a service dog in training (according to the utah statute) in the workplace?
2 I am a property manager learning about ESA's and the Fair Housing Act. As a manager of a 3rd floor apartment, I have an inquiry from a Mental and Disabled Person who needs 2 kittens that is prescribed to her by a Professional Medical Person. The apartment is on the third floor- 28 steps. How can I correctly inquire if they can navigate the stairs to maintain the litter for the cats? The front door has a keyed access, therefore the Delivery persons drop packages at the front door. Without a claim of discrimination, how can you ask the question? I am not seeing that the Cats are in anyway certified. As a manager, can I request that the cats' be fixed and that the shot records be on file? What about flea infestation or damage to the flooring blinds or screens? I do know that in Delaware, Landlords are responsible for hitch hiker insects such as fleas or bedbugs. The law appears that the Pet deposit is waived. Can these questions be addressed please?
3 If a person has a letter from a doctor to have a emotional support animal is this animal a service animal? Does a services animals have to be registered to be a services animal?
4 ¿Los animales de servicio requiere identificación?
5 la entidad puede crear políticas o reglamentos para permitir animales de apoyo emocional o de terapia?

Session Questions

This session is accepting questions from registered users. After you have registered to participate in this session you can submit your questions on your Account Manager page. Please note: the number of questions will be limited and submissions will be closed well before the session starts to provide time to prepare answers.