Have you experienced an inaccessible entrance or other accessibility barriers when using your local post office? What about at the visitor center in a National park? The Architectural Barriers Act (ABA) covers both of these facilities and many more. Complaints about Federal facilities covered by the ABA are investigated by the Access Board. This session will explore the ABA complaint investigation process and the steps involved in resolving complaints. You will also learn about the most common barriers to accessibility in complaints received under the ABA.