Using the ADA and ABA Standards Series: Chapter 7: Communication Elements and Features

Thursday, August 6, 2020
2:30 PM - 4:00 PM Eastern Time Zone


This session will review scoping and technical provisions for communication elements and features in the ADA and ABA Accessibility Standards (Chapter 7). These requirements ensure access communication in building elements and systems and cover fire alarm systems, signs, telephones, detectable warnings, assistive listening systems, ATMs and fare machines, and two-way communication systems. Presenters will clarify common sources of confusion and address frequently asked questions about these provisions.

Continuing Education Recognition Available

Certificate Credit hours
California Architects Board 1.5
Certificate of Attendance 1.5
ICC 1.5


Bill Botten, Training and Technical Assistance Coordinator, Senior Accessibility Specialist, Office of Technical and Information Services , U.S. Access Board

Sarah Presley, Accessibility Specialist, Access Board

Bobby Stinnette, Accessibility Specialist , U.S. Access Board

Questions for presenters:

1 How about signage on pedestrian bridges; braille, tactile way-finding, interactive (audible) signage?
2 Are the communications provisions of the ADA applicable to Public Housing programs?
3 Please talk about Assistive Listening Systems and new technology. How well do the phone apps work? I have found that assistive listening devices often not work well and/or do not have good sound. Either the device is faulty or the system is not installed in the best way possible.
4 Three questions: What are the best methods for providing listening systems for indoor facilities and outdoor tours? Should a state park agency provide listening systems and/or rely on the methods that users will bring? Can you comment on the best plan for use of listening equipment during the pandemic?
5 Where are detectable warnings required?
6 My question #1: Do the 2010 ADA Standards allow for portable communication devices to be supplied by the hotel (in the quantity required by 224.4) or must the notification devices be permanently installed? I've noticed that many hotels are installing permanent door bells that will scare the living daylights out of you audibly and include a visual strobe. It seems to be overkill without an option to override it as a guest. But the phone alert is almost always lacking. I miss the days of plugging in a lamp to alert of an incoming phone call.
7 My Question #2: regarding hotel room Communication Features: What would be your best-practice advice to hotel owners (and to us who advise them) as to what combination of equipment options meet not only the technical requirements of the Standards, but also the very practical and helpful Intent of the requirements?
8 Should truncated dome detectable warnings be used to delineate the pedestrian and bicycle sides of a separated bikeway at sidewalk level? If not, what should be used?

Session Questions

This session is accepting questions from registered users. After you have registered to participate in this session you can submit your questions on your Account Manager page. Please note: the number of questions will be limited and submissions will be closed well before the session starts to provide time to prepare answers.