Serving Customers with Disabilities - Equal Access for Everyone!

Wednesday, March 7, 2012


This session will focus on the most common issues associated with ensuring equal access for customers with disabilities including modifications of policy and procedure that may be necessary to meet the needs of customers with disabilities (i.e. modifying "no pet policies" to allow service animals, accommodating the use of various types of mobility devices, providing refrigeration for medications or other requests).

Multimedia Archives

Note: Captioning will only be available on the Blackboard Collaborate Formated version of the presentation available in the Blackboard Webinar Archives link. Captions are not available in the MP4 version of the presentation.


Jacquie Brennan Attorney, DBTAC-Southwest ADA Center