Did you hear me? Ensuring effective communication with your customers

Tuesday, November 15, 2011


The Department of Justice has investigated hundreds and hundreds of complaints about the failure to provide effective communication. Historically, they have received more complaints about failure to provide effective communication than any other issues they have dealt with. Join this session to learn about the obligations of medical providers, lawyers, tax preparers, local and state government agencies, social service providers, etc. to ensure that their customers are able to communicate with them. Learn what "effective" means; what you need to do to ensure that you are prepared to respond to requests; what type of notice you should give to your customers about requesting accommodations if needed and some of the best practices that are used.

Multimedia Archives

Link To Written Transcript

NOTE: No credit is available for reviewing the recorded session.


Cheri Hofmann Coordinator / Information Specialist, Southeast ADA Center Distance Learning